1.1 Before purchasing any product at InterWatches.com you must first establish an account with us. Account registration is rapid and secure. Please submit all of the required information on the registration form or the account will not be established successfully. Your information will remain completely confidential and is encrypted for secure transmission to our VERISIGN / McAfee SECURE™ certified website.
1.2 Once you are registered you can proceed with the checkout process. You will be asked how you would like to pay. If you choose PayPal you will be securely redirected to the correspondent website to complete your payment.
1.3 The item you see pictured is the item you are buying.
1.4 We FULLY GUARANTEE the authenticity of all the items and components we sell. You can buy from us with complete confidence.
1.5 Orders are processed from Monday to Friday, 8:30 a.m. to 5:30 p.m. EST (USA). Our customer representatives are available to answer your questions during that time.Orders posted after 5:00 p.m. will be processed on the next business day.
1.6 Customers have four days to make their payment*. After that time we reserve the right to offer the item to another customer.
1.7 After the customer"s payment clears all purchased items receive a final inspection and are normally shipped within 24 - 48 hours.
1.8 We reserve the right to cancel any sale for any reason.
1.9 JEWELRY: All the information we provide about our jewelry is as accurate as possible. We cannot measure the items with complete precision.
1.10 All of the pre-owned and never worn watches advertised on InterWatches.com are 100% AUTHENTIC AND ORIGINAL. They will arrive with their original serial and reference numbers intact. All never worn items are shipped with their original boxes, manuals, and our own warranty.
PLEASE NOTE: Pre-owned watches are sold as-is and Interwatches.com reserves the right of assuming responsibility for normal wear and tear in concordance with the year of production..
(*) If the customer pays 30% of the item"s value within those 4 days he or she will be given an extra 14 days to complete the payment.
2.1 U.S. CUSTOMERS
U.S. Customers have the following payment options:
Major Credit Cards *
PLEASE NOTE: 7% Sales Tax is charged for all items shipped within the state of Florida.
* All items MUST be shipped to the billing address of the credit card being used. We may require additional information in order to verify the Credit Card Holder"s identify and in a effort to prevent online credit card fraud.
NOTE REGARDING FRAUDULENT CREDIT CARD ORDERS: We screen carefully for online fraud! If a fraudulent order is submitted we will notify the cardholder and the issuing bank immediately. We cooperate fully with law enforcement officials in their effort to prosecute offenders.
2.2 INTERNATIONAL CUSTOMERS
International Customers have the following payment options:
PayPal (Canadian & U.K customers ONLY from accounts with a confirmed address)
(!) PLEASE NOTE: All international buyers will be responsible for all customs charges and taxes, shipping and handling fees, if applicable.
*** All payments must be made in US Currency ***
2.2 Before you purchase any watch with an alligator/crocodile/lizard leather strap please contact the customs of your country and verify if you are allowed to import this type of leather without any special or extra permission or documentation. If you have any questions, please contact us first.
3.1 Wire transfers require 1 to 4 business days to clear in our bank account..
3.2 PayPal instant payments from accounts with a CONFIRMED address are treated as credit card payments. These payments usually clear within several hours of being processed.
3.3 eChecks require up to 5 days to be cleared in PayPal (they are not instant payments).
3.4 Electronic funds transfer is a pending PayPal payment. It is the sender's responsibility to transfer the funds from his bank account to PayPal. PayPal will then automatically credit the amount to our PayPal account.
IMPORTANT: After the customer"s payment clears all purchased items receive a final inspection and are normally shipped within 24 - 48 hours. If an item does not pass our final inspection we will contact the customer to arrange on the course of action to take: issue a full refund or have the watch repaired by one of our watchmakers. If so, once the watch has been repaired Interwatches.com will contact the customer to give them the option of completing their purchase.
Credit card payments as well as Wire transfers will be subject to a final approval by our Financial Department. In those cases where the payment is not approved, the funds will be reversed within 24-48 using the original payment method.
After the payment is cleared (Please Read Section 4) the item will be shipped for *FREE* via FedEx Second Day. All items are fully insured and require a signature upon delivery (If you will not be able to sign for the item please call or e-mail us as soon as possible and provide us with the full name of a recipient whom you trust). A phone number is required for all shipments.
*Unincorporated / Overseas US territories that do not apply for free shipping: Puerto Rico, American Samoa, Marshall Islands, Palau, US Virgin Islands and Guam. International Shipping rates will apply.
Saturday Delivery has an extra cost of $20
*Cartier pens, Chopard pens and accessories are exempt from our free shipping Policy. A $20 flat rate is assessed for each shipped pen.
In Store Pick Up:If the customer decides to pick up the product in person at our store in Miami he or she must pay 30% of the item's value before the pick up using any of the previously mentioned payment methods.
a) We do NOT ship to P.O. BOX addresses. NO exceptions.
b) We do NOT ship to Military/Armed Forces/APO addresses. NO exceptions.
c) We do NOT ship in envelopes. All products are shipped in discrete boxes and are protected by plastic bubble wrap to ensure they arrive safely.
After the payment is cleared (Please Read Section 4) the item will be shipped via FedEx International Priority. All items are fully insured and require a signature upon delivery. (If you will not be able to sign for the item please call or e-mail us as soon as possible and provide us with the full name of a recipient whom you trust). International buyers are responsible for all applicable customs charges, taxes, and shipping & handling fees associated with their purchase. A phone number is required for all shipments.
InterWatches.com provides warranty coverage of ONE YEAR from the date of purchase on all of its PRE-OWNED watches and TWO YEARS from the date of purchase on all of its BRAND NEW watches.
5.1 Our warranty covers only the movement of the watch and EXCLUDES: batteries, watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations/water resistance warranty.
5.2The warranty will be discontinued if the item is manipulated or opened by a third party. (Please Read 6.5).
5.3 Water-resistance coverage is included in the warranty for all BRAND NEW watches. The warranty for PRE-OWNED watches does NOT include water-resistance coverage.
5.4 If you request a Waterproof Test and Water-resistance Warranty for a PRE-OWNED watch (available only for models produced in 1980 or later) you we will be charged an additional $120. Your watch will come with a Water-resistance Certificate that will remain valid for one year or until the watch case is opened (whichever comes first).
5.5 The warranty is valid only at InterWatches, Inc. Improper repair or warranty service performed by a party other than InterWatches, Inc. will void the warranty.
6.1 The customer has a 7 day inspection period to qualify for a FULL sales price refund (excluding any shipping & handling costs and customs charges). Starting time for the inspection period will be determined by the customer signature on the carrier records upon package delivery.
6.2 Please contact us first if you wish to send your item back for return, exchange, or warranty service and request the "Return Shipping Instructions", along with a Return Material Authorization Form (RMA) and an RMA number.(Please Read Section 10). CLICK HERE TO DOWNLOAD RMA FORM (Please Read 9 below)
6.3 For returns or exchanges the item must be shipped within the 10 day inspection period and the tracking number must be provided by the customer.
6.4 All returns and exchanges must be approved by the Claims Department (even if a tentative agreement is reached via e-mail or phone with the Internet Department). The Claims Department will need 4 business days to determine if it is possible to refund the customer or accept an exchange.
6.5 A refund or exchange will only be possible if the item was not used, worn, or altered from its original condition in any way (this includes the addition or removal of links).
6.6 The refund will be the sales price of the item. The shipping cost is not refundable. The buyer is also responsible for return customs and shipping & handling fees ( none are refundable).
6.7 Clients who used PayPal to make their purchase will be refunded via their PayPal account. Domestic customers who paid via wire transfer will receive their refund via company check; international customers who paid via wire transfer will be refunded via wire or company check. Domestic customers who paid directly via credit card will have their refund credited to their credit card account.
6.8 Important! If the item is shipped out to us from the 4th till the 30th day:
a) If the item was not used we will refund 90% of the sales price once the return is approved by the Claims Department.
b) If the product was used the trade in value will be determined by our Claims Department. Each case is carefully reviewed and the cooperation of the customer is highly appreciated. We reserve the right to decline a return if we judge the item was damaged or altered in any way.
6.9 Custom works requested by the customers will not be refundable ( i.e: change of dials ; water-resistance seals ; etc).
6.10 For Europe customers who purchase our watches with the Free Customs Fees option, customs fees and/or import duties will not be refundable and will be deducted from the refund.
**You must send the watch in the same condition we did it, inside the box and protected with bubble, do not use envelope**
7.1 InterWatches.com reserves the right to exchange any item bought from our company within the 30 day period from the day it was delivered.
7.2 If the item was not used or altered in any way and was shipped out for exchange within the 7 day inspection period the trade in value will be 100% of the sales price (excluding shipping costs).
7.3 If the item was not used or altered in any way but was shipped out for exchange from the 7th till the 30th day the trade in value will be 90% of the sales price (excluding shipping costs).
7.4 If the item was used the trade in value will be determined by our Claims Department.
7.5 We will exchange any product for another of lower or higher value. If any money differences apply: a) We will request a payment for the difference between the sales price and the trade-in value, plus shipping, if the product you choose is higher in price; or b) We will give a partial refund of the difference between the sales price and the trade-in value if the product you choose has a lower price than the original.
NOTE: All of our watches are tested by certified professionals to ensure that they function properly and must pass a final inspection prior to shipment. We guarantee the perfect working condition of every piece we sell.
8.1 Any violation of the warranty policies and limitations mentioned in Section 6 will lead to an automatic cancellation of the warranty and return policy rights.
8.2 We will not accept the return of any item that has been manipulated or opened by a third party. Returns without an RMA number will not be accepted.
8.3 If water penetrates the watch case and a Water-resistance Certificate has not been issued by us it will result in an automatic cancellation of the warranty and return policy rights. We only accept responsibility if the item was checked and certified by our company.
9.1 Please contact us first via email or phone if you wish to send your item back for return, exchange, or warranty service and request the "Return Shipping Instructions", along with a Return Material Authorization Form (RMA) and an RMA number. You may also download the Return Material Authorization Form (RMA) clicking HERE.
9.2When sending back your item for warranty service or return/exchange please replace your item in its original packaging and include all of the following:
a) Your name.
b) Your original invoice number along with the provided RMA number and the original signed RMA form (you may keep a copy of the RMA form).
c) A detailed description of the problem.
d) Your return address, phone number and e-mail address.
9.3 Please ship via a reliable and traceable courier such as FedEx or UPS. If you ship via the U.S. Postal Service please wait patiently as delivery may take longer. For your protection you should insure your item for its purchase price.
9.4 Please schedule the delivery of the item between the hours of 9 a.m. and 5 p.m. EST (USA) and e-mail us the tracking number so the Claims department can process the refund/exchange.
9.5 If you plan to request a refund or exchange please read our Return and Exchange policies listed above.
9.6 If you ship the item back to us for repair or service under our warranty protection you are responsible for the cost of returning it to us. Once the item has been serviced we will ship the item back FREE of charge. You remain responsible for any customs duties, taxes, and shipping & handling fees if applicable.
9.7 If you ship the item back to us for repair or service and the item is not covered under of our warranty protection you will be responsible for all shipping costs, customs charges, taxes, and shipping & handling fees if applicable.
9.8 VERY IMPORTANT info for International customers:
a) Warranty Service: In order to ship your watch to us and avoid paying customs taxes when we return it you will have to declare the watch as a "Temporary Export." You will still have to pay shipping & handling fees if applicable. For more information contact your customs office.
b) Returns and Exchanges: Contact your courier or your customs office before you ship the item back and request the instructions to recuperate the customs fee/tax you paid when you originally received it. You may send the watch back to us before you receive your customs reimbursement.
By clicking the "Make Offer" button our customers can make an offer for a product by writing up the price he/she's willing to pay and clicking the "Send Offer" button. Our customer will receive a reply instantly informing whether the offer was accepted or declined. Only 3 offers per product can be made.
It is required to be signed up and logged in to our website in order to make offers.
If the offer is accepted, the customer will be required to complete the checkout process by selecting the preferred payment method in order to secure the purchase. Every unpaid item will remain online and available for other customers to make offers for it. Therefore we encourage our customers to complete the checkout and payment process in order to have the product reserved.
Once payment is confirmed by our Sales Department, the order will be set up and prepared as any regular order (please see the rest of our terms & conditions).
Even if the limit of offers for one item is reached, the customer can still make offers for other items.