Terms & Conditions
AUTHENTICIY OF PRODUCTS
All of the timepieces advertised on Interwatches.com are 100% AUTHENTIC AND ORIGINAL. They will arrive with their original serial and reference numbers intact. All items are shipped with their original boxes, manuals and manufacturer paperwork.
Warranty service is provided ONLY through Interwatches.com and always exceeds in ONE extra year the original manufacturer warranty.
Disclaimer: Interwatches.com is not an authorized dealer or direct dealer for any of the brands sold in its website.
ORDER PROCESSING & PAYMENT METHODS
Orders are processed from Monday to Friday, 8:30 a.m. to 5:30 p.m. EST (USA). Our customer representatives are available to answer your questions during that time. Orders posted after 5:00 p.m. will be processed on the next business day.
Upon receipt of your order, we source the product through our own inventory or our vast network of authorized dealers and industry wholesalers. If we expect your order to take longer than 3 business days to ship, we will notify you of the approximate delivery time and verify that the delivery time-frame is acceptable to you. We do not charge your credit card or request payment until a product is verified as available and ready to ship.
If payment is not received after 4 days of purchase we reserve the right to offer the item to another customer. Interwatches.com reserves the right to cancel your order at any time for any reason.
Disclaimer: While we make every effort to ensure that product images and descriptions accurately reflect the actual product, manufacturer specifications are subject to change without notice. Images are for illustration purposes only. Images are not to scale and should not be used to determine the actual color, size, or other specifications of the product illustrated. Product descriptions are provided solely to communicate the most up-to-date manufacturer specifications available to us at the time of publishing, and are not intended to be advertisements. Manufacturer specifications are subject to change without notice, and the product we ship will be exactly as produced by the manufacturer. Product availability is subject to change without notice. We make every effort, in good faith, to only display products that are in current production and/or can be ordered and delivered within our "Availability and Delivery Time" policy, but make no guarantee. We will not charge for products that are known to be not available, and reserve the right to cancel and refund orders that we are unable to fill.
FOR U.S. CUSTOMERS
U.S. Customers have the following payment options:
- Wire Transfers (allow a clearing time up to 2 business days)
- Major Credit Cards
PLEASE NOTE: 7% Sales Tax is charged for all items shipped within the state of Florida.
All items MUST be shipped to the billing address of the credit card being used. We may require additional information in order to verify the Credit Card Holder's identify and in an effort to prevent online credit card fraud.
We reserve the right to contact the customer by phone for identity purposes.
FOR INTERNATIONAL CUSTOMERS
International Customers have the following payment options:
- Wire Transfers (allow a clearing time up to 4 business days)
- PayPal (Canadian & U.K customers ONLY from accounts with a confirmed address)
(!) PLEASE NOTE: All international buyers will be responsible for all customs charges and taxes, shipping and handling fees, if applicable.
All payments must be made in US Currency
Free Shipping to USA
After the payment is cleared the item will be shipped for FREE* by FedEx Standard Overnight Service. All items are fully insured and require a signature upon delivery (If you will not be able to sign for the item please call or e-mail us as soon as possible and provide us with the full name of a recipient whom you trust). A phone number is required for all shipments.
*Unincorporated / Overseas US territories that do not apply for free shipping: Puerto Rico, American Samoa, Marshall Islands, Palau, US Virgin Islands and Guam. International Shipping rates will apply.
Saturday Delivery has an extra cost of $20
*All products below a sale price of $500 are exempt from our free shipping Policy. A $20 flat rate is assessed for each shipped item.
In Store pick up available ONLY for cash and credit card payments processed by our own system.
- We do NOT ship to P.O. BOX addresses. NO exceptions.
- We do NOT ship to Military/Armed Forces/APO addresses. NO exceptions.
- We do NOT ship in envelopes. All products are shipped in discrete boxes and are protected by plastic bubble wrap to ensure they arrive safely.
International orders will be shipped by FedEx Priority International at the following cost per item: Americas: $50 - Europe $75 - Asia and Oceania $100
Warranty coverage is provided ONLY through Interwatches.com for a THREE YEAR period. Our warranty covers only the movement of the watch and EXCLUDES: batteries, watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations/water resistance warranty. Water-resistance coverage is NOT included in the warranty. Any service performed by a party other than Interwatches.com Inc. will void the warranty.
RETURNS, EXCHANGES & WARRANTY SERVICE
Please contact us first if you wish to send your item back for return, exchange, or warranty service and request the "Return Shipping Instructions", along with a Return Material Authorization Form (RMA) and an RMA number CLICK HERE TO DOWNLOAD RMA FORM
For returns or exchanges the item must be shipped within the 14 day inspection period and the tracking number must be provided by the customer.
A refund or exchange will only be possible if the item was not used, worn, or altered from its original condition in any way (this includes the addition or removal of links).
For international customers who purchase our watches with the Free Customs Fees option, customs fees and/or import duties will not be refundable and will be deducted from the refund.
All returns for refund are subject to an 8% restocking fee
All exchanges qualify for a 100% store credit.
Items must be returned UNWORN, unaltered, in their original, unused condition, in their original boxes and with all paperwork (this includes warranties), parts and accessories to insure any credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used if a full refund is expected (before restocking fees). Any used or altered timepiece will be refunded an amount equal to what we consider to be its current value with a minimum restocking fee of 20% (minimum $100).
All returned items must be shipped to us via USPS INSURED MAIL along with a completed RMA form. Sender is responsible for fully insuring the package. We are NOT responsible for packages lost in transit, and therefore, require packages to be sent insured, so if a package is lost, your investment is protected. FedEx® and UPS® DO NOT insure jewelry or watches, thus we require any package being returned to be sent USPS INSURED MAIL. We will not be held responsible for any packages sent via FedEx® or UPS® or any other means other than the listed method.
All customs charges are at buyers expense. Please contact us before sending back an overseas shipment.
Please Note: Purchases made by any watch manufacturer, watch brand distributor, or any person acting on behalf of any of these entities in any manner, are NOT returnable for any reason.
The customer agrees that in the event of loss or damage during shipment, the customer will be compensated by the insurance claim process and the customer agrees not to perform a credit card chargeback to recover such a loss. The customer also agrees to assume all liability for loss or damage during shipment if there is a 'Signature Release' of any kind on file for the delivery address.
"MAKE OFFER" Feature
By clicking the "Make Offer" button our customers can make an offer for a product by writing up the price he/she's willing to pay and clicking the "Send Offer" button. Our customer will receive a reply instantly informing whether the offer was accepted or declined. Only 3 offers per product can be made.
If the offer is accepted, the customer will be required to complete the checkout process by selecting the preferred payment method in order to secure the purchase. Every unpaid item will remain online and available for other customers to make offers for it. Therefore we encourage our customers to complete the checkout and payment process in order to have the product reserved.
Once payment is confirmed by our Sales Department, the order will be set up and prepared as any regular order (please see the rest of our terms & conditions).
Even if the limit of offers for one item is reached, the customer can still make offers for other items.
OUR CONTACT INFO
If you have any questions, concerns, or suggestions please e-mail us at firstname.lastname@example.org. You may call us TOLL FREE at 1-866-944-1236 from Monday to Friday, 9:00 a.m. to 5:30 p.m. EST (USA).